Term and Conditions

Hello kawaii lover! ✨ Welcome to Kawaii Store! These Terms and Conditions outline the rules and regulations for using our website and purchasing our adorable products. By accessing our site and making a purchase, you agree to these terms. Please read them carefully!

1. User Responsibilities

As a valued customer, we ask that you:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any part of our website
• Not use our site to distribute any harmful or malicious content
• Ensure you are of legal age to form binding contracts in your jurisdiction
• Keep your account credentials secure and confidential

2. Products and Services Description

Kawaii Store specializes in adorable and charming products including:

• Plush toys (Axolotls, Bears, Bunnies, Cats, Capybaras, and more!)
• Apparel and accessories
• Home goods (cushions, bedding sets, blanket hoodies)
• Buildable sets and claw machines
• Candy bags and other kawaii items

3. Orders and Payment Terms

Order Process

• Orders are processed within 1-2 business days after payment confirmation
• You’ll receive a shipping confirmation email with tracking information
• We reserve the right to cancel any order for reasons including but not limited to: product unavailability, pricing errors, or suspected fraudulent activity

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Shipping Information

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping – Orders over $50 via EMS (15-25 business days after shipping)
• We ship worldwide except to some Asian countries and remote areas
• Delivery times may vary depending on location and customs processing

4. Returns and Refunds

Return Timeframe

We accept returns and exchanges within 15 days of you receiving your order.

Return Conditions

To be eligible for a return or exchange, your item must be:

• In original condition (unused, unworn, and unwashed)
• In original packaging with all tags attached
• Accompanied by your original order confirmation or receipt

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Candy Bags (food safety reasons)
• Bed Sheets & Bedding Sets (hygiene reasons once opened)

Return Process

• Contact our customer service team at [email protected] with your return request
• Include your order number and reason for return
• We’ll send you return authorization and shipping instructions
• Customers are responsible for return shipping costs unless the return is due to our error

Refunds

Once your return is received and inspected, we’ll process your refund within 3-5 business days to your original payment method.

5. Intellectual Property

All content on this website, including but not limited to:

• Text, graphics, logos, and images
• Product designs and descriptions
• Website layout and design

are the property of Kawaii Store or our licensors and are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this site without our express written permission.

6. Limitation of Liability

Kawaii Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or products
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or other harmful code that may be transmitted through our website
• Any errors or omissions in any content
• Any delays in shipping beyond our reasonable control (including customs delays, weather events, or carrier issues)

Our total liability to you for all claims arising from these terms or your use of our website shall not exceed the amount you paid for the products in question.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, specifically the state where our company is registered, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

10. Contact Information

Thank you for shopping with Kawaii Store! We hope our adorable products bring joy to your life! ✨💕