🚚 Shipping Information
Hello kawaii lover! ✨ We know you’re excited to receive your adorable new friends, so we work hard to get your orders to you as quickly as possible!
📦 Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way!
📮 Shipping Methods & Timeframes
We offer two shipping options to suit your needs:
- 🚀 Standard Shipping – $12.95
Shipped via DHL or FedEx
Delivery within 10-15 business days after shipping - 🎀 Free Shipping – Orders over $50
Shipped via EMS
Delivery within 15-25 business days after shipping
Please note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
🔄 Returns & Exchanges
We want your experience with our kawaii products to be absolutely perfect! If something isn’t quite right, we’re here to help make it better. 💖
⏰ Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your order. This gives you plenty of time to make sure your new kawaii companion is just right!
✅ Return Conditions
To be eligible for a return or exchange, your item must be:
- 🌸 In original condition (unused, unworn, and unwashed)
- 🎁 In original packaging with all tags attached
- 📄 Accompanied by your original order confirmation or receipt
🚫 Non-Returnable Items
To keep everything safe and hygienic for all our kawaii customers, we cannot accept returns on:
- 🍬 Candy Bags (for food safety reasons)
- 🛏️ Bed Sheets & Bedding Sets (for hygiene reasons once opened)
📦 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (like sending the wrong item). We recommend using a trackable shipping service to ensure your return reaches us safely!
📝 How to Start a Return or Exchange
Follow these simple steps to begin your return or exchange:
- Contact our customer service team at [email protected] with your return request
- Include your order number and reason for return
- We’ll send you a return authorization and shipping instructions
- Package your item securely and ship it to our address
- Once we receive and inspect your return, we’ll process your refund or exchange
📧 Return Request Template
Use this template to email us at [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Message:
Hello Kawaii Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Please describe the reason]
Preferred resolution: [Refund/Exchange for specific item]
Please let me know the next steps.
Thank you!
[Your Name]
💖 Refund Information
Once your return is received and inspected, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method:
- 💳 Credit Card payments (Visa, MasterCard, JCB): Refunded to your card
- 📱 PayPal payments: Refunded to your PayPal account
Please note that your bank or payment processor may take additional time to post the refund to your account.
🏢 Return Address
Please ship your return to:
Kawaii Store Returns
2834 Bruce Street
Saint Louis, US 63146
💝 Kawaii Tip!
If you’re exchanging for a different item, check out our adorable collection of Axolotls, Bears, Bunnies, Cats, and Capybaras – they’re all waiting to find their forever homes with you! 🏡💕
If you have any questions about our shipping or returns policy, our friendly customer service team is always here to help at [email protected]!
🌸 Thank you for shopping with Kawaii Store! ✨